­There is no higher priority for Audiology Associates than the health and well-being of our patients and employees. We are closely following guidance on COVID-19 (Coronavirus Disease 2019) from the Centers for Disease Control and Prevention (CDC) and the Kentucky Department of Health to stay on top of all developments. We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu.

In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health:

  • If you are feeling under the weather or are experiencing a fever, cough, or shortness of breath, we would ask that you call and reschedule your appointment so as not to put other patients at risk. You could also see if a healthy loved one could bring your hearing aids to the office for a cleaning. We recommend reviewing guidelines from the CDC on preventing illness.
  • Masks are required for staff and patients. Please wear your own mask in, or one will be provided for you. We are also taking the temperature of every patient before entry into our offices.
  • We thank you for your cooperation.
  • We are implementing a parking lot waiting room. You will receive instructions on calling in when you arrive, and a staff member will escort you in the building when it is time for your appointment.
  • We have instructed providers and staff to stay home if they are sick. If your provider becomes ill, we will ask them to stay home, and we sincerely apologize if this means we need to reschedule your appointment!
  • If you need additional accommodations, please don’t hesitate to call our office to discuss.

We understand the importance of hearing at your best, especially in this time when communication is so critical. If there are any updates, we will post on our website and social media.

If you are having problems with your hearing aids and feel you cannot come in right away, please call, and we’ll see whether we can help you over the phone. Please feel free to call with any questions. We are always happy to hear from our patients.